Book your free intro call

Privacy Policy

Last updated: 11 September 2025

James Mark (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit www.jamesmark.com.au (“Website”), interact with us, or purchase our services and products.

By using this Website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Identity & Contact Information: your name, email address, phone number, business name, and postal address (if you provide them).

  • Transaction & Payment Information: details of services or digital products purchased. (Note: we use third-party providers such as Gumroad or payment processors — we do not store full credit card details ourselves.)

  • Website & Usage Data: IP address, browser type, device type, pages visited, time spent, referral sources (via cookies, analytics, and tracking tools).

  • Marketing Preferences & Communications: your opt-in status to newsletters or promotional emails.

  • Other Information You Provide: messages submitted via contact forms, surveys, or email.

We do not intentionally collect sensitive personal information (e.g. health data, religious beliefs) unless explicitly required and consented to.

2. How We Collect Information

We collect information:

  • directly from you when you fill in forms, book calls, download resources, or purchase products;

  • automatically via cookies, analytics, and similar technologies when you use the Website;

  • from third-party platforms we use for ecommerce, payments, bookings, or marketing (e.g. Gumroad, Calendly, ActiveCampaign, Stripe).

3. How We Use Your Information

We use personal information to:

  • provide and deliver services, products, or resources you request;

  • process payments and issue invoices/receipts;

  • communicate with you (support requests, enquiries, updates);

  • send you marketing communications (where you have consented);

  • analyse Website performance and improve services;

  • comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We may share personal information with:

  • trusted service providers (e.g. hosting, email, analytics, payment processors);

  • professional advisors such as accountants or legal representatives;

  • regulators, government bodies, or law enforcement where required by law;

  • in case of a business restructure, merger, or sale.

We will never sell your personal information to third parties.

5. International Data Transfers

Some service providers (e.g. cloud hosting, analytics, email marketing platforms) may store or process information outside Australia. When this occurs, we ensure those providers use safeguards consistent with Australian Privacy Principles (APPs).

6. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. You use the Website at your own risk.

7. Cookies & Tracking

We use cookies and tracking tools to:

  • understand how visitors use the Website;

  • improve performance and functionality;

  • support advertising and remarketing campaigns.

You can adjust cookie settings in your browser, but some features of the Website may not function properly if you disable cookies.

8. Your Rights

Under Australian privacy law, you may:

  • request access to the personal information we hold about you;

  • request corrections if information is inaccurate or outdated;

  • opt out of receiving marketing communications at any time (unsubscribe links are included in our emails);

  • request deletion of your personal data where legally permissible.

To exercise these rights, contact us at james.lewis@jamesmark.com.au.

9. Complaints

If you believe your privacy rights have been breached, please contact us first.

Contact:
James Mark
Email: james.lewis@jamesmark.com.au

If we do not resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.